∼ TERMS & CONDITIONS ∼

This website is operated by Justine menard. Throughout the site, the terms “we”, “us” and “our” refer to Justine menard. Justine menard offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions including those additional terms and conditions and policies referenced. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 - ORDERING WITH US

  • Artisanal Craftsmanship:
    Each piece in our collection is meticulously handcrafted, ensuring that no two items are identical. This uniqueness is a testament to the artisanal nature of our products and may result in slight variations in color, size, or design from the images displayed on our website. These differences are not defects but rather hallmarks of the individuality and authenticity of each creation.

  • Sourcing with Sustainability in Mind:
    We are committed to supporting local economies and minimizing our environmental impact. By sourcing materials such as glass and 925 sterling silver exclusively from Spain and France, we reduce transportation distances, thereby lowering carbon emissions associated with long-distance shipping. This approach not only ensures the quality and authenticity of our products but also aligns with our dedication to ecological sustainability. By prioritizing local sourcing, we contribute to the resilience of regional industries and promote responsible consumption.

SECTION 2 - PRODUCTS

  • Mouth-blown Glass:
    All our products are mouth-blown, meaning that slight variations in shape, size, and finish are to be expected. These variations are not flaws but rather characteristics that make each piece unique and contribute to its charm and authenticity.

  • Solid Glass Details:
    Some of our pieces feature solid glass bubble details or other glass accents. These intricate elements are handcrafted and integral to the design, adding texture and depth to the piece. They are a distinctive part of our collections, enriching the visual and tactile experience.

  • Unique Imperfections:
    As part of the artisanal process, small imperfections, air bubbles, or slight variations in color and shape may appear. These are not defects but rather the signature of craftsmanship, ensuring that no two pieces are alike. Each piece tells a story through these minor variations, making it a one-of-a-kind creation.

  • Timeless, Traditional Craft:
    Each item is the result of careful, traditional glassblowing techniques, ensuring exceptional quality and authenticity. Every piece is individually created with great care and attention to detail, blending age-old craftsmanship with modern design. This technique guarantees that every creation remains true to its handmade origin.

SECTION 3 - RETURN POLICY

  • Made-to-Order:
    Given the bespoke nature of our handcrafted jewelry and objects, each piece is made to order to meet your specific preferences. This approach ensures that every item is one of a kind and crafted with the utmost care.

  • All Sales Are Final:
    As these items are custom-made, we have implemented an "All Sales Are Final" policy. Once a purchase is completed, we do not accept returns, exchanges, or offer refunds. This policy applies because the products are tailored specifically to your order and cannot be resold.

  • Defective Items:
    If you receive an item that is defective or not as described, please contact us within 24 hours of receipt. We will assess the situation and, if necessary, provide a replacement or repair according to applicable consumer protection laws.

  • Careful Review:
    We encourage you to carefully review all product details and specifications before placing your order. If you have any questions, please reach out to us prior to your purchase to ensure your satisfaction.

SECTION 4 - TAKING CARE OF OUR PRODUCTS

  • Hand Wash Only:
    Hand wash your glass pieces using warm water and a mild, non-abrasive detergent. Avoid using harsh chemicals or abrasive sponges, as these can scratch or dull the glass surface.

  • Rinsing & Drying:
    After washing, be sure to rinse thoroughly to remove any soap residue. Dry immediately with a soft, lint-free cloth to prevent water spots and maintain the glass’s clarity.

  • Glass Care:
    While borosilicate glass is known for its strength, as all pieces are handmade, we do not recommend placing them in the dishwasher.

SECTION 5 - HOW TO WEAR/KEEP OUR PIECES

  • Unique Handmade Pieces:
    Each piece is handmade and therefore unique. We recommend taking extra care when not in use. For jewelry, store it in a soft bag, away from light, to prevent oxidation. For glass pieces, keep them still when not in use to avoid unintended movement that could lead to breakage.

  • Storage Recommendations:
    We suggest storing your glass pieces in a dust-free area to maintain their clarity and protect them from any damage. Borosilicate glass is robust, but proper handling will prolong its life.

SECTION 6 - SHIPPING

  • Made-to-Order:
    All our products are made to order and will be shipped within 7-14 days of payment.

  • Worldwide Shipping:
    We ship globally with UPS . However, we are not responsible for any delays in processing or delivery. A tracking number will be provided once your order has been shipped, allowing you to monitor the shipment.

  • Local Taxes:
    International customers may be required to pay local taxes upon receipt of their order.

SECTION 7 - BROKEN GLASS DELIVERY

  • Safe Packaging:
    Every item is carefully packaged to ensure it arrives in perfect condition. However, we cannot control how the item is handled during transit.

  • Reporting Damage:
    If you receive a broken item, please contact us within 24 hours of receipt with photographic evidence. After this period, we cannot accept responsibility for any damage. Please also refer to Section 4 for care instructions.

  • Third-Party Purchases:
    We are not responsible for any items purchased through other stores or platforms outside our official website.

SECTION 8 - SIZE

If you don’t know your size we recommend you :

Take a piece of string, ribbon, thread, or a thin strip of paper and wrap it around your finger, close to the knuckle.

  1. With a pen, carefully mark the spot where the string overlaps with its end and either hold it up to a ruler that has millimeter measurements

  2. Use the chart to determine your ring size.

measurement (mm) to Size

∼ 14.8 : 4 US : 47 FR : H UK

∼ 15.6 : 5 US : 49 FR : J UK

∼ 16.4 : 6 US : 52 FR : L UK

∼ 17.3 : 7 US : 55 FR : O UK

∼ 18.2 : 8 US : 57 FR : P UK

∼ 19 : 9 US : 60 FR : S UK

∼ 19.8 : 10 US : 61 FR : U UK

∼ 20.6 : 11 US : 64 FR : O UK